This clears everything on this screen and the client link. Nothing is written to Logics.
Editing the script. Click any yellow line and type. Enter starts a new line, Ctrl+Enter or clicking away saves, Esc cancels. The highlighted pieces are fill-ins like names and amounts; keep them. Remove hides a line; + Add a line here inserts your own after it.
Investigation Application › New call · Connected to Logics — what you enter is written to the case at each step. Required fields are marked with an asterisk (*).